MCA Simplified FAQ

An MCA CRM is customer relationship management software built for merchant cash advance and business loan brokers. Beyond a generic CRM’s contacts and pipeline, it handles the broker’s whole workflow: high-volume lead follow-up by text, email and phone, document collection, bank statement review, submitting deals to multiple funders, comparing offers, and tracking funded deals, commissions and renewals.

A generic CRM gives you contacts and a pipeline, and you add a dialer, SMS tool, email platform, funnel builder and submission process yourself. MCA Simplified comes with all of those built in, plus pre-built MCA campaigns and automations, A.I agents trained to qualify funding leads, and an MCA deal app for bank statement analysis, funder matching and submissions.

MCA Simplified is an all-in-one CRM built for merchant cash advance (MCA) and business loan brokers. It combines a deal pipeline, email and 2-way SMS marketing, workflow automation, a phone dialer, A.I texting and calling agents, websites and funnels, and an MCA deal-submission app in one login, with unlimited users and contacts.

The Done-With-You plan is $197 per month (or $1,999 per year) with the setup fee waived, and you can try everything for 6 days for $5. The Done-For-You plan is $147 per month (or $1,300 per year) plus a one-time $297 setup fee, and our team sets up the account for you. Ultimate A.I — the Done-For-You CRM plus the outbound A.I system — is $599 per month. Calls, texts and emails are pay-as-you-go: $0.0168 per call minute, $0.0081 per SMS and $0.0007 per email.

In the upcoming months there will be a $999 setup fee plus $297 a month, but for now you can get grandfathered in for life at just $197 per month with no setup fee. And don’t forget: your entire team is included at no additional cost.

Both plans include the same features. The biggest difference is the setup.

On Done-For-You, we set up your account for you: we handle all forms, logos, values, SMS/email registration and so on, and make them unique to you.

On Done-With-You, you get everything you need — a full guide and demonstration on an onboarding call, plus plenty of videos — to set up your account for your brand on your own time.

Remember: you are not manually adding templates, automations or campaigns. All of that is already pre-built on either plan.

Absolutely. We’ve made it our mission to provide the most value of any MCA tool online. MCA Simplified covers the CRM and pipeline, sales funnels, website builder, surveys and forms, email marketing, 2-way SMS, booking, workflow automation, courses, call tracking, reputation management and analytics — tools that typically cost around $1,412 per month bought separately. We continue to build the platform daily, so if you have any requests or feedback, we are always listening.

Unlimited contacts. Generate and import as many contacts as you like — no more contact limits — so you can expand your network and reach a vast pool of potential clients. Users are unlimited too: add your entire team at no additional cost.

Yes. To make MCA Simplified affordable to everyone, we had to decide whether to cap your usage, up-charge for usage, or let you pay as you go — and we chose pay-as-you-go. We partnered with the most reliable and affordable provider we could find (Twilio) for the flexibility needed for all the tools and automation:

• $0.0168 per minute for calls
• $0.0081 per SMS
• $0.0007 per email

Other conversational costs, such as A.I per-use costs, may apply.

Yes! Navigating MCA Simplified is a breeze — the software is designed to be incredibly user-friendly. To simplify things further, we schedule a personalized onboarding call to walk you through the essential features, so you get a smooth and confident start. You don’t pay extra for this level of support: we simply want you to use MCA Simplified and all of its features so you can close more deals and save more time for you.

Yes, your data is safe with MCA Simplified. We take security very seriously and have implemented robust measures to protect your information:

• Advanced encryption: We use state-of-the-art encryption so your data is secure both in transit and at rest. Any data exchanged between your systems and our platform is encrypted, preventing unauthorized access.
• Regular security audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks, maintaining a secure environment for your data.
• Compliance with industry standards: MCA Simplified is compliant with all relevant industry standards and regulations, such as GDPR, PCI-DSS and others, and we stay up to date with the latest regulatory requirements.
• Secure access controls: Strict access controls ensure access is granted only to those you authorize. Our system logs and monitors access attempts to prevent unauthorized access.
• Network security: Our network is protected by firewalls, intrusion detection systems (IDS) and intrusion prevention systems (IPS), which detect and block unauthorized access attempts and threats in real time.
• Secure development practices: We follow secure coding practices and perform regular code reviews to minimize vulnerabilities. Our development team is trained in the latest security protocols and best practices.

Bank statements read by the MCA deal app are processed only to extract transactions and summary figures, and are never sold or used to train A.I models. For more on your privacy, see our Privacy Policy.

No. We don’t offer refunds, since we are waiving the setup fee and have reduced the price to just $197 per month. There are no contracts, and you can cancel at any time, but all sales are final. If you are on a trial and want to cancel, contact us before the trial ends. See the Refund Policy.

Our main industry is business lending. However, MCA Simplified is 100% customizable for any industry — you can simply copy or use our templates as a reference and build off them. Additional industries include, but are not limited to:

• Real estate
• Mortgage brokers
• Healthcare
• Fitness
• Finance
• Car dealers
• Salons
• Insurance
• And so much more…

The A.I texting agent replies to leads with human-like messages, qualifies them against your criteria and sends your application link. The A.I voice agent answers inbound calls, qualifies, books appointments and schedules call-backs. The outbound A.I dialer comes with six pre-trained agents, can place 25+ calls per minute, and offers hundreds of voices including voice cloning.

Yes. The MCA deal app starts a submission from any contact, reads the merchant’s bank statements automatically, matches the file against each funder’s criteria, and emails it to the funders you choose from your own mailbox. Funder offers are captured and tracked through funding, payments, commissions and renewals.

Choose a plan on the pricing page. On Done-With-You you can try everything for 6 days for $5. If you would rather talk first, contact us or call (718) 557-9554.

The setup should take only 1–2 hours. With our guides and support it is very simple, and you are never left hanging alone. The Done-For-You plan is mainly for those who truly don’t have the time to do the setup — someone on our team will gladly do it for you.

Ultimate A.I includes everything in our Done-For-You plan plus the outbound A.I calling system, fully set up for you. Outbound A.I can:

• 24/7 availability — No breaks, no sick days, no time-zone restrictions.
• Scalable outreach — Call hundreds or thousands of leads without overloading your team.
• Consistent messaging — Every call follows your approved script and tone.
• Lead qualification — The A.I asks tailored questions and records answers to assess interest and readiness.
• CRM integration — Calls, notes and statuses are logged automatically so your team can follow up with precision.
• Multi-purpose use — Ideal for any outreach, follow-ups, appointment scheduling, payment reminders, reactivation campaigns, sending applications and more.

Stop wasting time — get ahead with A.I before it’s too late!

Absolutely! Our system has been tested by multiple lending shops and the feedback is amazing. As a community, MCA Simplified members are closing hundreds of deals every month. We use MCA Simplified to fund millions per month while continuing to improve the software so we keep a competitive advantage in our markets.

MCA Simplified equips you with a comprehensive suite of tools to turn leads into closed deals. From long-term automated follow-up sequences to appointment-generating funnels, it gives you everything you need to streamline your sales process and maximize conversions. Our lead generation training and strategies also help you reach and engage potential clients effectively.

We are committed to giving you the support you need to succeed, with three convenient ways to get help:

1. Phone support — Don’t be shy — if you feel stuck or need a refresher, give us a call or request a call back. We are here to help.
2. Prompt email support — Our dedicated support team is available by email to answer any questions or concerns, and we strive to respond promptly and thoroughly.
3. Live chat during business hours — For immediate assistance, connect with our support team through live chat during business hours for real-time help.

With MCA Simplified you have the support you need to navigate the MCA industry with confidence.